NEVER Ask Them To Commit (Or Worse, Recommit) To Doing Great Work
That's not where the value is.
If They Want To Leave, Help Them Leave!
Funny thing, they may refuse your help - and stay with you.
The Labels You Write Will Be Applied By Your Team
And your customers will wear them. So make them good.
An Awful Webhosting Company
I can only imagine the reasons why. So I did, in this post.
The Computer Guy Refused To Fix My Keyboard
And for that, he was a hero. Yes - a hero.
Slow Down The Sale And Earn A Customer For Life
Rush the sale and you could be skipping dollars to pick up dimes.
No, You Do NOT Have A New Customer. Sorry.
Your work just started.
Make Sure They Appreciate The Investment
Pause and check in with yourself. Are you doing this?
Your First Phone Call With A New Customer
This ought to be good.
Track Their Satisfaction Levels
It's not rocket science. Part of it isn't even science.