What a crock of bull.
Ask one question. The answer(s) may surprise you.
You should ask them, all the time, over and over again.
He said it at the very beginning. He was right.
The question is whether you're gobbling the pellets, or getting eaten alive.
"And he just randomly made something up..."
This simple fix increases customer retention and reduces refund rates.
Instead of a gatekeeper, open up the gates - and protect your time.